No deliverables this time just keep the following in mind:

  • Moderate your course.
  • Send welcoming emails and updates.
  • Provide timely feedback.

Please click on some of the points below to see details.


Take a look at our ‘Roadmap for creating online courses‘ for an overview of the total process (legend and sub-processes included)

only for ProfEds, Academic Online Courses and Micromasters

Check Turnout

Before the course starts the Product Manager will check if all learners are enrolled in your course.

During the first two weeks be sure if all learner are active in the course and if someone isn’t active of performing bad, send a personal message to know if everything is OK.

Announcements and Updates

Reserve specific days in your agenda for sending announcements (e.g. starting date is nearby, welcome message, beginning of each module, reaching the end of a deadline, …) and inform your learners about updates in the course (e.g. new resources, change of a date, …).


Monitor the activity of your course everyday, including weekends (for instructor-paced courses), so you can react early if there is a problem.

Create a ‘Moderation workflow’ document to divide tasks (see Resources)

Motivate and encourage

Also monitor the course to see whether you need to motivate and encourage the learners’ learning process and activity on the forum.

For self-paced courses a different approach is required, but still frequent attention has to be paid to the course’s participants.

Live online sessions (for ProfEds and Online Academic Courses)

Consider to add optional weekly live sessions for feedback, questions, discussion of assignments etc. We usually use the tool Google Hangouts since it is very straight forward. See the Guide to Google Hangout for tips.

Gather quotes, comments & feedback

Gather all relevant quotes, comments and feedback for different purposes, e.g. for: promotion of course, improvement of course, creation of a FAQ section, …

Provide feedback regularly

It is important to wrap-up each module. Communicate what happened during that period, feedforward a desired future behaviour or describe the path to a (learning) goal. Research in the area shows that text feedback is as efficient as video feedback, but the last one creates a bigger sense of teaching and social presence. Another possibility is to give feedback in a life session.

if required

Proctored practice exam

Some Academic Online Courses or Micromaster can have a proctored exam. In order for your learners not to have technical problems during the exam, it is important to set a practice proctored exam so they can test the environment.

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